Cancellation Policy
By subscribing to Resnet, you are entering a contractual obligation with The University of Texas at Austin and Information Technology Services (ITS). Termination of service due to extenuating circumstances or departure from the university will be granted without penalty upon the receipt of a written request to ITS Accounting .
Cancellation
Pre-registration subscribers may cancel and/or downgrade their base subscription until the 12th class day and receive a refund. On-site subscribers cannot cancel their base tier subscription for a refund. After the 12th class day, subscribers will not be able cancel their base subscription except in cases of extenuating circumstances.
Both pre-registration and on-site subscribers can cancel an upgraded subscription and go back to their base tier and receive a full refund for unused service. Resnet service charges are calculated on a daily basis. Once a subscriber cancels, they must re-subscribe to their base tier in order to receive the bandwidth.
Port deactivation requests take effect at approximately midnight each night. You will be charged for the day you cancel.
For your protection, it is strongly recommended that you cancel your service if you are leaving campus before the end of the subscription period. This ensures that your port is disabled and prevents your roommate or somebody else from using your port in your name. Remember, you are responsible for all activity on your port.
Extenuating Circumstances
Extenuating circumstances involve an official status change at the University of Texas at Austin, such as, but not limited to, official withdrawal, official leave of absence, medical leave, or death and bereavement. Extenuating circumstances are handled on a case by case basis. Please contact the ITS Help Desk if you fall into this category.
