Get Help

Please refer to these documents prior to contacting the Help Desk.

• Billing Support
  (Refunds, Sharing Ports, User Billing Information, etc.)
• Connection Support
  (Ports, Cables, Connection Issues, etc.)
• Service Support
  (Wireless, Gaming Consoles, Hubs and Switches, etc.)
  
• System Support
  (best practice configurations, anti-virus installation and configurations, etc.)
• Glossary

The ITS Help Desk

Location: FAC Lobby

Hours: 8 a.m. to 5 p.m., Monday through Friday

Extended support during Mooov-in:

Friday August 24, 11 a.m. to 7 p.m., Help Desk Staff will be at Jester and Kinsolving, in addition to regular Help Desk support.

Saturday and Sunday, August 25–26, 11a.m. to 7 p.m., Help Desk Staff will be at Jester and Kinsolving. Help Desk phones will be fully staffed to take your calls as well.

Methods of Contact:

• Phone: (512) 475-9400
• E-mail
• Chat
• In Person

Be ready to provide your UT EID, Port Number, and Room Number.

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