Unable to Connect
Many times during the setup of a computer, something gets overlooked. If you are unable to establish a connection, meticulously verify the following:
For Wired Resnet Connections
- That your computer is turned on.
- That your cable is a straight-through Ethernet Cable, not a Crossover Cable.
- That your cable is Category 5 or better.
- That your cable has all four pairs terminated (some cheap, lower quality cables only terminate two pairs).
- That your cable is plugged into your computer and to YOUR port. If your roommate also has a computer, make sure that you are plugging into the correct port. Make sure the cable “clicks” into place when you insert it into your computer and into the wall.
- That your port is active. If your cable is connected properly and the port is active, an LED indicator on your computer (usually on the network card) will turn on; an activity light may also begin to blink. If the link light does not come on, check your connections again.
- That your cable is good by TESTING connectivity with your Roommate’s port. Once connectivity is verified or has failed, REMOVE your cable from your roommate’s port.
- That your computer is configured to use DHCP to automatically obtain your IP configuration
- That your computer has IPv4 enabled (should be on by default on any modern computer)
For Wireless Connections
- That your wireless adapter is enabled.
- That you are able to see a usable signal from "restricted.utexas.edu".
If you have followed these steps and are still unable to connect, contact the ITS Help Desk. To be thorough, they will ask you to check theses items again for verification.